DELIVERY & PAYMENT

DELIVERY

  • The Key Events, based at 18 Loyalty Road, North Rocks NSW, provides a convenient delivery service. We aim to offer cost-effective delivery fees by grouping deliveries for specific regions.

  • Our fees vary based on your location, quantity of equipment, access, and preferred delivery times. For precise pricing, contact us via email or phone.

  • Our standard delivery stacks items neatly at ground level. Additional charges may apply for specific requests, such as transportation beyond ground level, distant event spaces, stairs, or large quantities of furniture. Please communicate these requirements during booking to avoid extra charges or refusal of delivery.

  • While The Key Events offers nationwide delivery, some products are available for self-pickup from our Sydney warehouse during operating hours. Ensure your vehicle is suitable and equipped for safe transport.

  • Our equipment is typically delivered between 8am-4pm, seven days a week. If you need delivery at a specific time or outside these hours, inform us in advance, as additional charges may apply.

  • An individual aged 18 or older must be present on the day of delivery to accept and sign the equipment hire contract.

PAYMENT OPTIONS

CASH

  • All customers are welcome to pay for there hire in cash. If you wish to pay cash, please make sure you have the correct change as our drivers do not carry change. If you require a receipt for the payment, please email us after your event at info@thekeyevents.com.au and we will send you a receipt.

CREDIT CARD

  • All payments for party hire equipment via credit card incur a 3% surcharge (unfortunately this is the rate we are charged by our financial institution). If you would like to avoid this fee, EFT is a great option and you can do an online transfer to our account, or you can pay cash on the day.

  • Our portal does not accept AMEX. If you wish to pay via credit card, please select this option when booking and we will call you to organise payment prior to your event. We do not offer credit card payments on the day of your event. A receipt for your party equipment hire can be emailed.

EFT/BANK TRANSFER

  • The Key Events also offers EFT/Bank transfer. We can issue an invoice prior to your event. Payment must be made at least 3 days prior to your event, if not you will be required to pay for equipment hire via cash or credit card.